At Next Africa Shopping Wall, we prioritize providing a quality shopping experience for African groceries and specialty items. However, due to the nature of our products, we have established a stricter refund policy to ensure fairness and maintain product safety standards.

1. Eligibility for Returns or Refunds

• Timeframe: Returns or refund requests must be initiated within 7 days of delivery.
• Condition: Items must be unused, unopened, and in their original packaging.
• Exclusions:
  • Perishable items, frozen goods, and food products are non-refundable for safety and hygiene reasons unless there is a proven quality issue.
  • Items marked as final sale or non-returnable are not eligible for refunds.

2. Return Process

• Initiation: Customers must contact our customer support team within 7 days of receiving their order to request a return or refund.
• Details Required: Include the order number, a detailed reason for the return, and any relevant evidence (e.g., photos of damaged or defective items).
• Approval: Returns will only be accepted with prior approval and a Return Authorization Number (RAN) provided by our team. Unauthorized returns will not be processed.

3. Return Shipping

• Customer Responsibility:
  • Customers are responsible for all return shipping costs, except in cases where items are defective, damaged, or there was an error on our part.
  • We recommend using a trackable shipping service to ensure the safe return of items.
• Prepaid Labels: If the return is due to our error, we will provide a prepaid return label or arrange for pickup.

4. Refunds and Exchanges

• Inspection: Returned items will be thoroughly inspected upon receipt.
  • Refunds or exchanges will only be issued if the item meets the eligibility criteria.
• Refund Method: Approved refunds will be processed back to the original payment method within 7-10 business days, excluding shipping fees.
• Exchanges: Exchanges will be processed only if the replacement item is in stock. If unavailable, a refund will be issued instead.

5. Exceptions

• Non-Returnable Items:
  • Perishable goods, frozen products, and personal care items.
  • Any item that has been used, tampered with, or is missing parts of its original packaging.
• Damage Due to Customer Negligence: Items damaged after delivery will not be eligible for return or refund.

6. Policy Enforcement

• Returns that do not comply with this policy will be rejected.
• Items returned without prior authorization or outside the 7-day window will not be processed and will be discarded.

Contact Us

For any questions or concerns regarding this policy, please contact us:

• Email: info@nextafricashoppingwall.com
• Phone: +1-701-729-3558